Well-run companies are all alike.
For over 40 years, we have been privileged to serve a wide variety of clients. Our experience has shown that well run companies share three key attributes:
Every organization has its own operating model.
Every organization has its own, unique way of doing business, which we call its "operating model".
Every operating model can be defined in terms of three elements:
Expectations | Capabilities | Motivators
We call this the E-C-M Approach.
By analyzing these elements, it is possible to determine any organization’s potential for improvement.
Many organizations' existing operating "models" can't deliver.
All operating models evolve over time, in response to changing customer demands, competition and market or investor requirements. Unfortunately, this evolution is not always efficient.
Many companies are trying to compete with operating models, that may no longer be capable of delivering superior customer satisfaction at competitive costs.
New models require integrated change.
To compete and succeed, many companies need to implement new operating models. A new model must embody aligned expectations, competitive capabilities, performance-based rewards and a culture of systematic and continuous improvement.
The only approach that works is an integrated one, that joins improvements in processes, technology and management systems...with sustainable changes in behavior at all levels.