Shared services is an operational philosophy that involves centralizing administrative functions formerly performed in separate divisions or locations. Services that can be shared among the various business units of a company include finance, purchasing, customer service, inventory, payroll, hiring, and information technology. Companies that implement shared services can significantly reduce costs associated with particular functions by standardizing practices and procedures and creating economies of scale.
Brooks specializes in helping businesses develop organizational structures that allow for capitalization of centralizing departments. Companies that benefit from this service are those that have seen high levels of growth through acquisitions or have multiple locations with the same organizational structures. Issues that have been identified in organizations that have multiple locations or have acquired multiple businesses are a lack of standardized processes, procedures, and systems to manage the business.
At Brooks, we work to design standardized processes, procedures, and systems based on best practices in a company or industry. Once these have been designed, we work closely with the management team to fully implement the necessary changes to allow an organization to define who they are and how they will conduct business. This not only reduces cost through shared services, but improves quality and customer satisfaction through the handling of customer touch points in a standard way.