Fill rate relates to the proportion of orders that can be immediately met by available inventory. Increased customer satisfaction associated with a high fill rate must be weighed against the higher expense of maintaining greater inventory levels. This is a balancing act that needs to be understood and the need for a strong system for managing will provide operation plans that align with inventory requirements to ensure forecasted demands are met.
Brooks has been highly successful in enabling clients to understand how to determine inventory requirements that link with forecasted demands. In most cases, businesses have created processes and inventory levels that allow them to react to all customer requests. This creates a reactive culture and does not allow for predictive and stable performance: this ultimately leads to higher operating costs.
We tackle these issues through the design and implementation of a robust sales and operations planning system that allows for smart business decisions to weigh customer satisfaction against the cost of doing business. This system takes the guess work out of decision-making because it makes information available to aid in planning and determining the cost impact of making changes to the operations plan.