Profitability and quality are inseparably linked. Quality and profitability are envisioned, planned, designed, engineered, agreed, aligned, and executed with accountability. Achieving quality and profitability is accomplished by your entire organization working together towards those aligned goals. Quality management involves all of the key components of producing a service or good: having the right people in the right place at the right time with the right equipment, tools, materials, expectations, capabilities, and motivation.
Brooks International knows that quality is an integral part of every team and business function. We ensure the “and” factor – we can improve cost and maintain and improve quality; we can improve timeliness and maintain and improve quality. We ensure that the quality gains you realize through process and performance improvements allow you to hit your quality goal levels sustainably.
Right-Sizing Quality Efforts
We ensure that your organization is working with an accurate picture of the true cost of poor quality (COPQ), including scrap, rework, expediting fees, change notifications, late order meetings, administration and communication. These costs must be reflected in your COPQ or you risk under-funding the efforts to reduce COPQ. Investments in quality improvement are like any other investment – the initial efforts will be very profitable, and further efforts will move closer to break-even.
We work with your management team on a day-to-day basis to ensure they understand and communicate that poor quality is everyone’s responsibility. We give them the tools, controls, authorities, escalation protocols, and training to enable them to deliver on that responsibility.
Our approach to quality is holistic, and includes the proven methods utilized by Lean Six Sigma and other quality programs. We deliver to your organization a genuine and working relationship between quality and profitability, and take into consideration all the real-world factors you are currently dealing with. We also ensure that this capability is sustainable, and that your team is able to understand and rapidly adapt to internal and external quality factors.