The professional, scientific and technical services industry is facing historic changes in the marketplace. Customers are reexamining methods of obtaining their solutions through in-sourcing, outsourcing, or off-shoring. Retention of an organization’s top performers is critical as skilled knowledge workers continues to be at a premium. New competition from low-cost, off-shore players, is steadily increasing as companies learn that information flows easily over the world-wide web. Established competitors are rethinking their existing footprint and operating models to determine the best ways to maintain customer intimacy and client delivery while driving operating results. All of these changes are occurring leave managers little time to adequately address the changing market and implement approaches that can keep their companies on a successful path.
Organizations have responded with a variety of growth and defensive strategies. Some have aggressively moved towards protecting their revenue stream and retaining top clients by enhancing their customer relationships and over- delivering on their commitments, entering complementary fields with new services, and investing in new market penetration. Other companies have focused on their cost structure by shedding human capital, combining with competitors, embracing partnerships, and building offshore capabilities.
This upheaval has been dramatic, and the results of these efforts have been mixed. Successful companies are managing the transition by aligning their organizations with customer requirements while also seeking new markets for existing services and developing a workforce with the required skills and competencies to compete.
Brooks International Experience
Our deep experience extends across the services sector. We perform a broad spectrum of work, including strategy development (at both the corporate and business unit level), performance improvement, merger integration, and sourcing. Brooks’ global experience and our approach to overcoming common challenges, combined with driven client management teams, create unique tailored solutions that provide significant value for our clients.
Brooks is committed to providing measurable results to all of our clients. Some examples of our benefits include improving sales by revamping the methods of targeted customers, reducing manufacturing costs by re-aligning the engineering design function, improving on-time delivery by implementing management systems that highlight key activities and hold staff responsible for meeting commitments, and increasing revenue by reconciling customer commitments with the cost to serve.
Brooks' clients include leading global companies and their subsidiaries.